Editions

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

Current edition
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by James Heskett, W. Earl Sasser, Leonard A. Schleisinger

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

James Heskett, W. Earl Sasser, Leonard A. Schleisinger

missing duration info

nonfiction business informative reflective medium-paced
Other editions (3)
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

288 pages

nonfiction business informative reflective medium-paced
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt) by Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt)

Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

440 pages

nonfiction business informative reflective medium-paced
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by James Heskett, Earl W. Sasser, Leonard A. Schleisinger

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

James Heskett, Earl W. Sasser, Leonard A. Schleisinger

missing duration info

nonfiction business informative reflective medium-paced