What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt) by Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt)

Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

440 pages • paperback

4 editions

nonfiction business informative reflective medium-paced
mark as owned
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Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as aga...

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