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Book Information
288 pages • hardcover • 4 editions
ISBN/UID: 9781626565845
Format: Hardcover
Language: English
Publisher: Berrett-Koehler Publishers
Edition Pub Date: 01 Sep 2015
Description
Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as aga...
Community Reviews
Content Warnings
288 pages • hardcover
ISBN/UID: 9781626565845
Format: Hardcover
Language: English
Publisher: Berrett-Koehler Publishers
Edition Pub Date: 01 Sep 2015
Description
Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as aga...
Community Reviews
Content Warnings