Editions

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Current edition
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by Joe Wheeler, W. Earl Sasser, James L. Heskett

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

W. Earl Sasser, Joe Wheeler, James L. Heskett

225 pages • 2008

nonfiction business informative medium-paced
Other editions (1)
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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by Joe Wheeler, Joe L. Wheeler, James L. Heskett, W. Earl Sasser Jr.

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Joe L. Wheeler, W. Earl Sasser Jr., James L. Heskett, Joe Wheeler

240 pages • 2008

nonfiction business informative medium-paced