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Book Information
225 pages • hardcover • first pub 2008 • 2 editions
ISBN/UID: 9781422110232
Format: Hardcover
Language: English
Publisher: Harvard Business Review Press
Edition Pub Date: 01 Dec 2008
Description
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Empl...
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Content Warnings
225 pages • hardcover • 2008
ISBN/UID: 9781422110232
Format: Hardcover
Language: English
Publisher: Harvard Business Review Press
Edition Pub Date: 01 Dec 2008
Description
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Empl...
Community Reviews
Content Warnings