The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by Joe Wheeler, Joe L. Wheeler, James L. Heskett, W. Earl Sasser Jr.

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Joe Wheeler, Joe L. Wheeler, James L. Heskett, W. Earl Sasser Jr.

240 pages • 2008

2 editions

nonfiction business informative medium-paced
mark as owned
More Options
add to favorites

Browse Similar Books

Read With Others

Start a Readalong

Start a Buddy Read

Book Information

Add Missing Information

Report Missing/Incorrect Information

Powered by AI (Beta)
Loading...

Description

Organizations worldwide have used a groundbreaking tool—the service-profit chain—to improve business performance. In The Ownership Quotient, the authors reveal the next level of thinking about the service-profit chain based on recent research into...

Show More

Community Reviews

Loading...

Content Warnings

Loading...