Editions

Assessing Service Quality: Satisfying the Expectations of Library Customers

Current edition
Assessing Service Quality: Satisfying the Expectations of Library Customers by Peter Hernon

Assessing Service Quality: Satisfying the Expectations of Library Customers

Peter Hernon

243 pages • 1998

nonfiction informative medium-paced
Other editions (3)
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Assessing Service Quality: Satisfying the Expectations of Library Customers by Ellen Altman, Peter Hernon

Assessing Service Quality: Satisfying the Expectations of Library Customers

Peter Hernon, Ellen Altman

243 pages • 1998

nonfiction informative medium-paced
Assessing Service Quality: Satisfying the Expectations of Library Customers, 2nd Ed. by Ellen Altman, Peter Hernon

Assessing Service Quality: Satisfying the Expectations of Library Customers, 2nd Ed.

Ellen Altman, Peter Hernon

224 pages • 1998

nonfiction informative medium-paced
Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition by Robert E. Dugan, Ellen Altman, Peter Hernon

Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition

Ellen Altman, Peter Hernon, Robert E. Dugan

234 pages • 1998

nonfiction informative medium-paced