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Book Information
234 pages • paperback • first pub 1998 • 4 editions
ISBN/UID: 9781783300594
Format: Paperback
Language: English
Publisher: ALA Editions
Edition Pub Date: 13 May 2015
Description
Assessing Service Quality puts customers at the center of the evaluation process. It provides cutting-edge measurement strategies and data collection methods to measure service quality in academic and public libraries. The authors examine service ...
Community Reviews
Content Warnings
234 pages • paperback • 1998
ISBN/UID: 9781783300594
Format: Paperback
Language: English
Publisher: ALA Editions
Edition Pub Date: 13 May 2015
Description
Assessing Service Quality puts customers at the center of the evaluation process. It provides cutting-edge measurement strategies and data collection methods to measure service quality in academic and public libraries. The authors examine service ...
Community Reviews
Content Warnings