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The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers
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The Customer Communication Formula: How to communicate with your customers and boost your customer service brand
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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
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Experience Design: A Framework for Integrating Brand, Experience, and Value
Patrick Newbery, Kevin Farnham
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