Editions

Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams

Current edition
Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams by James Kalbach

Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams

James Kalbach

440 pages • 2015

nonfiction business design informative slow-paced
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Mapping Experiences: A Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams by James Kalbach

Mapping Experiences: A Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams

James Kalbach

384 pages • 2015

nonfiction business design informative slow-paced