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Book Information
440 pages • paperback • first pub 2015 • 2 editions
ISBN/UID: 9781492076636
Format: Paperback
Language: English
Publisher: O'Reilly Media
Edition Pub Date: 15 Dec 2020
Description
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book sho...
Community Reviews
Content Warnings
440 pages • paperback • 2015
ISBN/UID: 9781492076636
Format: Paperback
Language: English
Publisher: O'Reilly Media
Edition Pub Date: 15 Dec 2020
Description
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book sho...
Community Reviews
Content Warnings