Successful Service Operations Management With CDROM and Access Code by Kathryn H. King-Metters, Richard D. Metters, Madeleine Pullman, Steve Walton

Successful Service Operations Management With CDROM and Access Code

Kathryn H. King-Metters, Richard D. Metters, Madeleine Pullman, Steve Walton

406 pages • first pub 2002 (view editions)

informative medium-paced
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Description

Learn the full cycle of building a service business from concept formation through implementation. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to...

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