Bo Edvardsson

2 books

Service Quality: Multidisciplinary and Multinational Perspectives by Stephen Brown, Evert Gummeson, Bo Edvardsson

Service Quality: Multidisciplinary and Multinational Perspectives

Issues in Organization and Management

Stephen Brown, Evert Gummeson, Bo Edvardsson

350 pages • hardcover

nonfiction business economics medium-paced
Values-Based Service for Sustainable Business: Lessons from IKEA by Bo Enquist, Bo Edvardsson

Values-Based Service for Sustainable Business: Lessons from IKEA

Management, Organizations and Society

Bo Enquist, Bo Edvardsson

131 pages • hardcover

nonfiction business economics medium-paced