As someone who also spent many of her post-College graduate years working in customer service, I found Tomsky's memoir very relate-able and hilarious. Tomsky also narrated the audiobook, and it was great to hear these stories and tips in his own voice. I will definitely be thinking about this book every time I check into a hotel from here on out. Still don't know if I have the nerve to hit up the mini bar and dispute the charges....

On a side note, Tomsky has a great NYC accent and talks very fast. I however did find out it was made even faster because I had accidentally sped up the narration using the Overdrive for Libraries audiobook app. Ha. Still totally worked.