I liked the historical bits; I found them very informative and the storytelling through fictionalized reenactments of the call logs was an interesting concept. However, the memoir aspect of this really took me out of loving the book. I think the author spent way too much time reiterating the same assurances that she recognizes her privilege, she knows she's white/cis/able-bodied/not "that" oppressed. It sort of felt weird and annoyed me a bit.