This is the personal memoir of someone in the food service industry. While there are many funny stories and anecdotes, it left me extraordinarily relieved that I do not work in food service. I always try to make sure I leave good tips and am as polite as possible since they are providing me with a service, but also because I remember how nice it was to have one decent human being come into the store when I was in retail. Even in retail, the Wednesday and Sunday shoppers (after Church....no shock) were the worst to deal with by far. Some people really need to wake up and act like decent human beings when in public. Anyway, this was a decent book for the dollar I paid for it.