I give this 3.5 stars. I like Karla’s writing style. It’s easy to read. I learned several things from this book - one that stands out is that after first responders the next biggest group of people to help after 9/11 were undocumented day laborers. My biggest complaint is that the stories didn’t go deeper. But that may have been because the folks the author was writing about didn’t want to say more. I would definitely recommend reading this book.