A useful tool for helping folks question their assumptions and offering some good real life scenarios to read over and think about different ways to approach challenging situations. These days we see more and more folks who are dealing with trauma on a regular basis. It's important to remember that as librarians, most of us aren't trained counselors or social workers, but there are still a lot of ways we can be sensitive to the needs of our users and engage with them in supportive ways.

I liked the section on evaluating policies and considering why we have them and what they're really for. Do we apply them fairly, equitably, and consistently?

I also appreciated the section on self care and compassion fatigue. And the acknowledgement that it's important to set boundaries and know when to reach out for more help when things are beyond what we can provide and do.