Turns out that the book people think is good is, in fact, good.
Post-shabbos news at 11.
There is a certain amount of leadership (tm) speak that I may just be tired of from having heard it too much.
But the things she pushes her reader to think about—and care about—are useful. It's more complicated to ask what value they have in terms of producing better results, but when what you're attempting to create is an experience, asking what goes into it and focusing on the people is useful.
Also that one thing about replacing etiquette with explicit rules just made my heart sing.