I hadn't watched Robertson's Bachelor season before reading her book, so I was prepared to take her at her word about how her time in the house went. In fact, Robertson was pretty honest about her snarky comments, maybe because they were captured on tape, so she couldn't pretend they didn't happen. 

Now that I've watched a few episodes, I sympathize with the cast members who thought Robertson was a sociopath. Still, it's a fun read (listen), and whether or not Robertson was a true villain, I believe her that Bachelor Ben was a dick.