This was a really short read, made far less hopeful (intentionally) by the introduction that was written later.
I found the way she writes about harassment versus spam (or not so much versus as versions of) to be extremely compelling.
And incredibly disheartening to think that we take more seriously fifty emails asking a man if he wants to enhance his penis over fifty emails of men threatening to use theirs to rape.
Building better architecture and moderation is a choice - and, well, it already says a lot about our society that we consistently and actively choose not to build structures to protect and not to moderate our spaces.
(It's also interesting reading this after watching online groups and spaces negotiate their boundaries and what are - and are not - acceptable expressions within spaces. The sense of entitlement that people have not merely to speak, but to be heard and to be heard in someone else's space is...a heck of a thing.)