While this book is written with library managers in mind, it's still useful for a paraprofessional. Graham made me aware of areas of improvement for our library's safety that I should discuss with supervisors, and gave practical advice I can use daily to aid in safety. I appreciate that Graham's encourages readers to approach people with friendliness first and escalate to being more authoritative only if needed. Ideally, all security incidents would be solved by establishing mutual respect with patrons. Yet when that isn't possible, Graham suggests policies to put in place to ensure safety for coworkers and patrons.