This book's title is self-explanatory, as it is literally a compilation of exchanges occurring between booksellers and customers - most of them having occurred in Jen's own shop, but quite a few of the exchanges were submitted by readers of her blog, which was an interesting addition as I had actually visited a couple of these stores and it added a neat familiarity. Some of the conversations are endearing, some of them are very odd, and most of them will simply make you roll your eyes and wonder how people can be this damn stupid.

I gave this book 3 stars not because it wasn't funny - it was, and it made me snort a few times - but because it wasn't spectacular. I'm glad that I checked it out from the library, because I don't feel like it would have been worth actually purchasing, as most of these exchanges just struck me as variations on any other retail horror story. I think I read it in half an hour or less, and I definitely wouldn't ever reach for it again. That said, if you can check it out from your local library or borrow it from a friend, go ahead and give it a read on a boring afternoon when you need a chuckle. Just don't expect too much from it.