Be Our Guest: Perfecting the Art of Customer Service by The Nice Guys' Institute
Be Our Guest: Perfecting the Art of Customer Service

The Nice Guys' Institute

Disney Institute Book

Be Our Guest: Perfecting the Art of Customer Service

The Nice Guys' Institute with Michael D. Eisner

208 pages hardcover 2001

6 editions

nonfiction business economics travel lighthearted medium-paced
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplac...

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