Dealing with Difficult People by Harvard Business Review, Tony Schwartz, Mark Gerzon

Dealing with Difficult People

Harvard Business Review, Tony Schwartz, Mark Gerzon

160 pages paperback 2007

3 editions

nonfiction business psychology informative slow-paced
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Learn how to deal with difficult colleagues and clients.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggress...

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