The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by David Jaffe, Bill Price

The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

David Jaffe, Bill Price

Audiobook edition missing duration info Add in missing duration information • audio • 2008

4 editions

nonfiction business informative inspiring medium-paced
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Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service ...

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