Take a photo of a barcode or cover
Read With Others
Book Information
312 pages • hardcover • first pub 2008 • 4 editions
ISBN/UID: 9780470189085
Format: Hardcover
Language: English
Publisher: Jossey-Bass
Edition Pub Date: 01 Mar 2008
Description
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed ...
Community Reviews
Content Warnings
312 pages • hardcover • 2008
ISBN/UID: 9780470189085
Format: Hardcover
Language: English
Publisher: Jossey-Bass
Edition Pub Date: 01 Mar 2008
Description
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed ...
Community Reviews
Content Warnings