Developments in the Call Centre Industry by Julia Connell, John Burgess

Developments in the Call Centre Industry

Julia Connell, John Burgess

205 pages first pub 2006 (view editions)

informative medium-paced
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Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature...

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