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Book Information
272 pages • paperback • first pub 1998 • 8 editions
ISBN/UID: 9780735205253
Format: Paperback
Language: English
Publisher: Prentice Hall Press
Edition Pub Date: 05 Mar 2013
Description
A guide to effectively communicating with customers to create lasting--and repeat--business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, a...
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272 pages • paperback • 1998
ISBN/UID: 9780735205253
Format: Paperback
Language: English
Publisher: Prentice Hall Press
Edition Pub Date: 05 Mar 2013
Description
A guide to effectively communicating with customers to create lasting--and repeat--business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, a...