Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & Certification by Terry G. Vavra

Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & Certification

Terry G. Vavra

307 pages • first pub 2001 (view editions)

informative medium-paced
Powered by AI (Beta)
Loading...

Description

Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification. In addition to maintaining thorough documentation of each process...

Read more

Community Reviews

Loading...

Content Warnings

Loading...