Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service by The Disney Institute, Theodore Kinni

Disney Institute Book

Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service

The Disney Institute, Theodore Kinni

224 pages hardcover

6 editions

nonfiction business economics travel lighthearted medium-paced
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplac...

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