The One Minute Apology: A Powerful Way to Make Things Better by Margret McBride, Kenneth H. Blanchard

The One Minute Apology: A Powerful Way to Make Things Better

Margret McBride, Kenneth H. Blanchard

128 pages • first pub 2003 (view editions)

nonfiction business self help informative inspiring medium-paced
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With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when imple...

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