Why?: Because You Get Paid to Smile and Serve by Simon Goodway, Herve Humler, Martha Humler

Why?: Because You Get Paid to Smile and Serve

Simon Goodway, Herve Humler, Martha Humler

170 pages • first pub 2016 (view editions)

informative medium-paced
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We're all consumers, which means we've all been frustrated by poor customer service.Martha Humler, who spent her career in retail and advertising and is married to one of the kings of customer service—an executive with the Ritz-Carlton Hotel Co.—s...

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