The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service by Ed Horrell

The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service

Ed Horrell

208 pages • paperback

1 edition

nonfiction business economics informative reflective medium-paced
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"Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff -- often underpaid and bad...

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