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Book Information
368 pages • paperback • first pub 2005 • 4 editions
ISBN/UID: 9780743277792
Format: Paperback
Language: English
Publisher: Free Press
Edition Pub Date: 18 Aug 2015
Description
As consumers, we have a greater selection of higher quality goods & services to choose from, yet our experience of obtaining & using these items is more frustrating than ever. At the same time, companies find themselves with declining cust...
Community Reviews
Content Warnings
368 pages • paperback • 2005
ISBN/UID: 9780743277792
Format: Paperback
Language: English
Publisher: Free Press
Edition Pub Date: 18 Aug 2015
Description
As consumers, we have a greater selection of higher quality goods & services to choose from, yet our experience of obtaining & using these items is more frustrating than ever. At the same time, companies find themselves with declining cust...
Community Reviews
Content Warnings