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368 pages • first pub 2005 (view editions)
ISBN/UID: 9780743277792
Format: Paperback
Language: English
Publisher: Free Press
Edition Pub Date: Not specified
Description
As consumers, we have a greater selection of higher quality goods & services to choose from, yet our experience of obtaining & using these items is more frustrating than ever. At the same time, companies find themselves with declining cust...
Community Reviews
Content Warnings
368 pages • first pub 2005 (view editions)
ISBN/UID: 9780743277792
Format: Paperback
Language: English
Publisher: Free Press
Edition Pub Date: Not specified
Description
As consumers, we have a greater selection of higher quality goods & services to choose from, yet our experience of obtaining & using these items is more frustrating than ever. At the same time, companies find themselves with declining cust...
Community Reviews
Content Warnings