Conducting the Reference Interview: A How-To-Do-It Manual for Librarians by Catherine Sheldrick Ross, Patricia Dewdney, Kirsti Nilsen

Conducting the Reference Interview: A How-To-Do-It Manual for Librarians

Catherine Sheldrick Ross, Patricia Dewdney, Kirsti Nilsen

290 pages • first pub 2002 (view editions)

nonfiction reference informative slow-paced
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The revised 2nd edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic, and special library users across any virtual setting--email, text messaging, and social networking Web sites--...

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