Mastering Civility: A Manifesto for the Workplace by Christine Pearson, Christine Porath

Mastering Civility: A Manifesto for the Workplace

Christine Pearson, Christine Porath

240 pages 2016

3 editions

nonfiction business informative fast-paced
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Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are les...

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