You need to sign in or sign up before continuing.
Take a photo of a barcode or cover
missing page info • first pub 1995 (view editions)
ISBN/UID: 9780814478844
Format: Paperback
Language: English
Publisher: Amacom
Edition Pub Date: Not specified
Description
In this sequel to the bestselling Delivering Knock Your Socks Off Service, Anderson and Zemke show readers not only how to maintain grace under fire when it comes to customer service, they actually give suggestions for fielding tough-as-nails cust...
Community Reviews
Content Warnings
missing page info • first pub 1995 (view editions)
ISBN/UID: 9780814478844
Format: Paperback
Language: English
Publisher: Amacom
Edition Pub Date: Not specified
Description
In this sequel to the bestselling Delivering Knock Your Socks Off Service, Anderson and Zemke show readers not only how to maintain grace under fire when it comes to customer service, they actually give suggestions for fielding tough-as-nails cust...
Community Reviews
Content Warnings