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Book Information
307 pages • hardcover • first pub 1983 • 5 editions
ISBN/UID: 9780520048003
Format: Hardcover
Language: English
Publisher: University of California Press
Edition Pub Date: Not specified
Description
Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than na...
Community Reviews
Content Warnings
307 pages • hardcover • 1983
ISBN/UID: 9780520048003
Format: Hardcover
Language: English
Publisher: University of California Press
Edition Pub Date: Not specified
Description
Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than na...
Community Reviews
Content Warnings