Knowledge Driven Service Innovation and Management: It Strategies for Business Alignment and Value Creation by Petter Gottschalk, Eng K. Chew

Knowledge Driven Service Innovation and Management: It Strategies for Business Alignment and Value Creation

Petter Gottschalk, Eng K. Chew

620 pages • missing pub info (view editions)

nonfiction business economics
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Description

As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships ...

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