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Loyal for Life: How to take Unhappy Customers from Hell to Heaven in 60 seconds or Less by John Tschohl
Loyal for Life: How to take Unhappy Customers from Hell to Heaven in 60 seconds or Less

John Tschohl

Loyal for Life: How to take Unhappy Customers from Hell to Heaven in 60 seconds or Less

John Tschohl

136 pages first pub 2005 (view editions)

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