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215 pages • first pub 2004 (view editions)
ISBN/UID: 9780974386003
Format: Hardcover
Language: English
Publisher: Health Administration Press
Edition Pub Date: Not specified
Description
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and ...
Community Reviews
Content Warnings
215 pages • first pub 2004 (view editions)
ISBN/UID: 9780974386003
Format: Hardcover
Language: English
Publisher: Health Administration Press
Edition Pub Date: Not specified
Description
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and ...
Community Reviews
Content Warnings