Delighting Your Customers: Keep Your Customers Coming Back, Time and Time Again by Susan Nash, Derek Nash

Delighting Your Customers: Keep Your Customers Coming Back, Time and Time Again

Susan Nash, Derek Nash

144 pages missing pub info (view editions)

informative medium-paced
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It takes ten times as much investment to obtain business from a new customer as it does to generate more revenue from existing customers. This practical guide advises companies and organizations on how to implement a customer service strategy that...

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