Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson, Al Switzler, Joseph Grenny

Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

Kerry Patterson, Al Switzler, Joseph Grenny

missing page info Add in missing page information • first pub 2001 (view editions)

nonfiction business self help informative medium-paced
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Description

Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversatio...

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