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Book Information
224 pages • paperback • first pub 1991 • 7 editions
ISBN/UID: 9780814470848
Format: Paperback
Language: English
Publisher: Amacom
Edition Pub Date: 26 May 2000
Description
"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again But these mad-as-hell customers can be wooed back through ski...
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Content Warnings
224 pages • paperback • 1991
ISBN/UID: 9780814470848
Format: Paperback
Language: English
Publisher: Amacom
Edition Pub Date: 26 May 2000
Description
"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again But these mad-as-hell customers can be wooed back through ski...
Community Reviews
Content Warnings