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224 pages • first pub 1991 (view editions)
ISBN/UID: 9780814470848
Format: Paperback
Language: English
Publisher: Amacom
Edition Pub Date: Not specified
Description
"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again But these mad-as-hell customers can be wooed back through ski...
Community Reviews
Content Warnings
224 pages • first pub 1991 (view editions)
ISBN/UID: 9780814470848
Format: Paperback
Language: English
Publisher: Amacom
Edition Pub Date: Not specified
Description
"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again But these mad-as-hell customers can be wooed back through ski...
Community Reviews
Content Warnings