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A Complaint Is a Gift by Janelle Barlow

A Complaint Is a Gift

Janelle Barlow

222 pages 1996

1 edition

nonfiction business self help informative medium-paced
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Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback mechanism that can help organizations rapidly and inexpensively shift products, service, style...

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