Customer Experience: Future Trends and Insights by Steven Walden, Colin Shaw, Qaalfa Dibeehi

Customer Experience: Future Trends and Insights

Steven Walden, Colin Shaw, Qaalfa Dibeehi

224 pages digital

3 editions

nonfiction business economics
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Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience t...

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