Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results by Ellen Phillips

Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results

Ellen Phillips

352 pages • first pub 1998 (view editions)

nonfiction psychology reference informative slow-paced
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How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.      The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart an...

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