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202 pages • first pub 2006 (view editions)
ISBN/UID: 9789077212691
Format: Paperback
Language: English
Publisher: Van Haren Publishing
Edition Pub Date: 01 April 2006
Description
The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the provision of useful and meaningful metrics, as well as how best to use t...
Community Reviews
Content Warnings
202 pages • first pub 2006 (view editions)
ISBN/UID: 9789077212691
Format: Paperback
Language: English
Publisher: Van Haren Publishing
Edition Pub Date: 01 April 2006
Description
The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the provision of useful and meaningful metrics, as well as how best to use t...
Community Reviews
Content Warnings