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I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisation by John Seddon
I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisation

John Seddon

I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisation

John Seddon

160 pages paperback 1992

1 edition

informative reflective medium-paced
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Illustrates many key principles which need to be understood when improving the performance of organisations.

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